Frequently asked questions
Where is my order confirmation?
Your order confirmation is automatically sent to your email address as soon as you place your order. If you do not receive it within 48 hours, please contact us via email to check if there was an issue with your order.
Before reaching out, please check your spam or junk folder, as the confirmation may have been redirected there.
Shipping time?
Shipping time.
We typically require 3-7 working days to assemble your watch. After that, shipping times may vary between 4-8 working days, depending on the chosen shipping method and the destination country.
In total, the process usually takes around 7-15 working days.
Will I need to pay import taxes in my country?
No, you won't encounter any additional charges. We cover all taxes and import duties, ensuring a hassle-free delivery experience.
The price you see is the total you'll pay, with no surprise fees at delivery.
Are they waterproof?
Our watches have a water resistance of 3ATM, this mean that they are designed to be water-resistant for everyday situations, such as splashes or rain. However, we do not recommend using them for swimming or diving.
Several factors can affect water resistance, such as an improperly screwed crown, a sudden impact, or a change in temperature.
Can I exchange or return my watch?
You can return the item within 10 days of receipt if it is undamaged, unused, and in its original packaging with all tags attached.